Returns & Refund Policy

Pampered Floof PTY LTD
ACN 697 886 810

At Pampered Floof PTY LTD, customer satisfaction is important to us. If you experience an issue with your order, we are here to help.

Change of Mind Returns

Due to the nature of our pet fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect product selection
  • Opened or used products

Please choose carefully before placing your order.

Damaged, Faulty, or Incorrect Items

If you receive a product that is:

  • Damaged in transit
  • Faulty
  • Incorrect to what was ordered

Please contact us within 7 days of receiving your order.

To assist with your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A refund where appropriate

Allergy & Sensitivity Disclaimer

As every pet is different, we recommend patch testing all products before full use.

Pampered Floof PTY LTD is not responsible for individual sensitivities, allergic reactions, or misuse of products where ingredients have been clearly disclosed.

If irritation occurs, discontinue use immediately and seek veterinary advice if necessary.

Return Conditions

Where a return is approved:

  • Items must be unused and in original packaging where possible
  • Products must be returned within the timeframe advised by our team
  • Customers may be responsible for return shipping costs unless the item is faulty or incorrect

Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your financial institution.

Shipping costs are non-refundable unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Customers are entitled to a replacement, refund, or repair for products that fail to meet consumer guarantees under applicable law.

Contact Us

For all return or refund enquiries, please contact:

Pampered Floof PTY LTD
ACN 697 886 810
Email: julie@pamperedfloof.com.au
Phone: 0449 110 731

 

OUR SERVICES

Tailored care for your furry friends

We offer specialised services to keep your pets happy, healthy, and looking their best.

Dog Grooming

Precision clips and grooming for small–medium breeds, ensuring comfort and style.

Cat Boarding

Safe, calm environments that reduce stress and provide top-tier care for feline guests.

Pet Perfume

A fresh little finish for your floof, made for those in-between groom moments when they need a quick spritz of lovely.

TESTIMONIALS

What our clients say

Hear from pet owners who trust us with their furry family members

My Luna Bug right after her groom with Julie! She always does an amazing job and Luna loves all the cuddles and affection. Being a first time dog mum Julie has been so helpful, not just with grooming but any training questions I have. Highly recommend!
Veronica Abreu
My Luna Bug right after her groom with Julie! She always does an amazing job and Luna loves all the cuddles and affection. Being a first time dog mum Julie has been so helpful, not just with grooming but any training questions I have. Highly recommend!
Veronica Abreu
It was such a comfort to us knowing Polly was in such a safe, loving and caring environment while we were away. We wee so grateful for the kindness and thoughtful care you showed her, it truly meant a lot to us. Thank you so much!
Lisa McClellan
It was such a comfort to us knowing Polly was in such a safe, loving and caring environment while we were away. We wee so grateful for the kindness and thoughtful care you showed her, it truly meant a lot to us. Thank you so much!
Lisa McClellan
Our cat Billie was so loved and well looked after while in Julie and Jacob’s care, I felt at ease knowing she was genuinely cared for while we were away on holidays. I tell everyone how happy I was and wouldn’t definitely use them again.
Samantha Turrall
Our cat Billie was so loved and well looked after while in Julie and Jacob’s care, I felt at ease knowing she was genuinely cared for while we were away on holidays. I tell everyone how happy I was and wouldn’t definitely use them again.
Samantha Turrall
Couldn’t recommend Julie and Jacob enough. They look after our little puppy so well. He is a shy anxious little boy but they spend the time to make sure he is well looked after and always comes out happy and looking perfect.
Tindara Farlow
Couldn’t recommend Julie and Jacob enough. They look after our little puppy so well. He is a shy anxious little boy but they spend the time to make sure he is well looked after and always comes out happy and looking perfect.
Tindara Farlow
I cant thank Julie from Pampered Floof enough. This was our first holiday away from our 2 cats and were a little worried but my mind was instantly eased when i saw how caring and how much love was given to my babies. Will definitely be using them again.
Katrina Yilmaz
I cant thank Julie from Pampered Floof enough. This was our first holiday away from our 2 cats and were a little worried but my mind was instantly eased when i saw how caring and how much love was given to my babies. Will definitely be using them again.
Katrina Yilmaz
I had my cat Evie stay with Julie at Pampered Floof for a week while my family and I were on vacation. Julie ensured Evie was comfortable, happy and cared-for the duration of the time I was away. She always sent me photo and video updates of Evie whenever I asked. Julie is the kindest, warmest and most loving crazy cat lady I’ve ever come across!! So glad to know I have someone to rely on whenever Im away or in need of some cat pampering. Not to mention, I’ve never seen Evie warm up to a new person so quickly
Ben E
I had my cat Evie stay with Julie at Pampered Floof for a week while my family and I were on vacation. Julie ensured Evie was comfortable, happy and cared-for the duration of the time I was away. She always sent me photo and video updates of Evie whenever I asked. Julie is the kindest, warmest and most loving crazy cat lady I’ve ever come across!! So glad to know I have someone to rely on whenever Im away or in need of some cat pampering. Not to mention, I’ve never seen Evie warm up to a new person so quickly
Ben E
Julie is one of those incredibly rare individuals who has an absolute affinity with dogs. She is kind and compassionate and understands the complexities of dog behaviour. I have worked with many behaviourists and trainers and I rate Julie as head and shoulders above everyone else.
Diane Yelavic
Julie is one of those incredibly rare individuals who has an absolute affinity with dogs. She is kind and compassionate and understands the complexities of dog behaviour. I have worked with many behaviourists and trainers and I rate Julie as head and shoulders above everyone else.
Diane Yelavic
We boarded our cat Leo with Julie and Jacob for 6 days and we're extremely happy with their service. They were friendly, accommodating and reassuring. We were able to view the facility before drop off day which gave me peace of mind. Leo has come home and it's obvious he has been well looked after. He's not the friendliest of cats and they took their time with him, not putting any un- needed stress on him and updating us on his progress. I would highly recommend them to anyone who needs their cat boarded. Thanks again Julie and Jacob. Nic and Leo 🐈
Nic Williamson
We boarded our cat Leo with Julie and Jacob for 6 days and we're extremely happy with their service. They were friendly, accommodating and reassuring. We were able to view the facility before drop off day which gave me peace of mind. Leo has come home and it's obvious he has been well looked after. He's not the friendliest of cats and they took their time with him, not putting any un- needed stress on him and updating us on his progress. I would highly recommend them to anyone who needs their cat boarded. Thanks again Julie and Jacob. Nic and Leo 🐈
Nic Williamson
We cannot recommend Pampered Floof highly enough. Our cat Peggy is over 15 years old and has diabetes, so her care is a bit more complex with twice daily insulin injections and close monitoring. She has stayed with Julie a couple of times now and the level of care and attention has been outstanding. Julie is fantastic to deal with, very calm and knowledgeable, and communicates clearly around pick up and drop off times so everything is easy and stress free. We always felt confident that Peggy was in safe hands, and the pricing is very reasonable given the care involved. Huge thanks to Julie for looking after our old girl so well.
Benjamin Prentice
We cannot recommend Pampered Floof highly enough. Our cat Peggy is over 15 years old and has diabetes, so her care is a bit more complex with twice daily insulin injections and close monitoring. She has stayed with Julie a couple of times now and the level of care and attention has been outstanding. Julie is fantastic to deal with, very calm and knowledgeable, and communicates clearly around pick up and drop off times so everything is easy and stress free. We always felt confident that Peggy was in safe hands, and the pricing is very reasonable given the care involved. Huge thanks to Julie for looking after our old girl so well.
Benjamin Prentice
Whenever I go overseas, I entrust my cat Max to Julie. We have been using her cat boarding service since October 2023, and Max is always very relaxed when we pick him up, which gives us great peace of mind. I still remember the first time I sent Max to Julie. As a first-time cat owner, I was quite anxious and often ended up getting bitten or scratched. Julie patiently explained cat temperament to me and guided me on how to handle situations when Max tried to bite or scratch. Her advice was incredibly helpful. On another occasion, while I was overseas, Julie contacted me...
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Leng Koa
Whenever I go overseas, I entrust my cat Max to Julie. We have been using her cat boarding service since October 2023, and Max is always very relaxed when we pick him up, which gives us great peace of mind. I still remember the first time I sent Max to Julie. As a first-time cat owner, I was quite anxious and often ended up getting bitten or scratched. Julie patiently explained cat temperament to me and guided me on how to handle situations when Max tried to bite or scratch. Her advice was incredibly helpful. On another occasion, while I was overseas, Julie contacted me to let me know that Max had developed an abscess on his head. She promptly took him to see a vet and cared for him attentively. I was extremely grateful for her quick action and dedication. I feel completely comfortable leaving Max in the care of Julie and her wonderful assistant, Jacob. It’s clear that they genuinely adore him. I have tried cat boarding at another veterinary clinic before, but ultimately I still believe Pampered Floof is the best place for Max. Julie and Jacob truly love and care for the animals, and it really shows!
Leng Koa